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FAQ


WILL THESE CAR MATS FIT MY VEHICLE?

We guarantee the fit and quality of every set of custom car mats we manufacture. Each set is tailor-made to perfectly fit your specific car make and model, so long as you ensure to send us the correct specifications of your vehicle.

HOW DO I PLACE MY ORDER?

You can place your order for a custom-made car mat in three simple steps.

  1. Choose your preferred car mat color on the product page.
    2. Next, select your car details and click on "Buy it now" to reach the payment page.
    3. Fill in your shipping and billing details to finalize the payment of your order with your PayPal or Credit/Debit Card.

HOW DO I CANCEL OR AMEND MY ORDER?

Please contact our customer service team at support@carmatscustoms.com for any changes or cancelation request.

HOW DO I INSTALL MY NEW CAR MATS?

Installation is relatively straightforward with Car Mats Customs, please follow the step-by-step guide below to install your new car mat in no time.

Front

  • Remove the old floor mats from the vehicle before laying down the new ones.
  • We advise you to begin installation from the driver side of the vehicle.
  • You can identify the appropriate mat for the driver's side by examining the heel grip.
  • Next, adjust the driver's seat all the way back and slide the mat into place.
  • Then slide the built-in clips along the sides to fully secure the mats in place.
  • Repeat the same steps with the passenger side mat.

Rear

  • Adjust the drivers and passenger seat all the way forward to install the back-row mats.
  • Place the mats across the floor, and they should slide just right in.
  • Lastly, add the built-in clips wherever they're needed to fully secure the mats in place.
  • Every set of mat comes with a collection of built-in clips. However, it's not essential to use them all.
  • Now the installation of your new custom-made car mats is complete.

NOTE: Once you receive your new car mats, you can simply set them in the sun to get rid of creases that may have formed during shipping. However, this is unnecessary as creases tend to fold out over time.

DO YOU SHIP INTERNATIONALLY?

Absolutely! All Car Mats Customs products are available for international delivery. Using trusted couriers, we offer door-to-door delivery for most countries.

I RECEIVED MY PACKAGE, BUT THEY DON'T SEEM TO FIT OR ARE DAMAGED. WHAT SHOULD I DO?

It is important to us that you're pleased with your Car Mats Customs product. If you're not entirely happy, you can get a replacement of your order within 30-days from the delivery date.

We also provide free refitting of your mats if you are not happy with the fit. Please do not hesitate to contact us via our email support@carmatscustoms.com, if you have any issues with your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Car Mats Customs offer various payment methods to enable you to purchase your luxury car mat securely. The payment methods we currently accept include:

PayPal

Credit/Debit Card (Visa, Maestro, and Master Card)

All card payments are processed by Stripe Payments – the best online payment processor on the market. Our website is SSL secured, checked, and verified by Visa, Maestro, and Master Card to help protect your card details against unauthorized use.

CAN I GET SPECIAL COLORS?

If you don't see the color of mat you are looking for, you can make a request via support@carmatscustoms.com

MY CAR IN NOT IN THE LIST. CAN I ORDER?

Yes, we might be able to help with that. We’re always expanding our car model inventory, and if yours isn’t already on the list, please contact us at support@carmatscustoms.com to know if we can create a custom-built mat for your specific model.

HOW LONG WILL IT TAKE TO RECEIVE MY MATS?

We ship orders Monday–Friday. Please allow 5 - 7 days processing time to make your custom car mats before we ship.

For customers within the United States, your order should arrive within 5 - 15 business days after processing via USPS Priority Mail. We ship international orders via EMS. Average delivery time is 10 - 25 business days depending on your location.

Please see our shipping information page for updates on the Covid-19 effect on shipping times.

WHERE ARE YOU LOCATED?

We are based in Denmark and have our factory in Shanghai, China.

HOW DO I TRACK MY ORDER?

Once your package has been shipped, we will send you a tracking number so you will know exactly when to expect your new floor mats. For more details, please refer to our Main Menu and go to "Track Order."

WHY HAVEN'T I RECEIVED MY CONFIRMATION EMAIL?

Once you have placed an order, your confirmation mail will be automatically sent to your email address. If you have not received it in your inbox, then please do not hesitate to check your spam folder.

If after this time, you can't still find your confirmation mail, it is most likely that the email address used on your order was incorrect. Please contact us at support@carmatscustoms.com, and we will be glad to assist you!

IS IT POSSIBLE TO SEE THE PRODUCTS BEFORE BUYING THEM?

We sell all our items online and do not have an actual retail store in which you can visit. Feel free to contact us for additional photos or questions about your preferred car mat. We'll get back to you as soon as possible.

MORE QUESTIONS?

Feel free to email us at support@carmatscustoms.com