Shipping information


At Car Mats Customs, all orders are made to order based on your selected vehicle model or product configuration.

Production time: 5–8 business days.

Estimated Shipping Times

United States

Standard / Free Shipping: 10–18 business days total

Processing: 5–8 business days

Shipping: 5–10 business days

Express Shipping: 8–15 business days total

Processing: 5–8 business days

Shipping: 3–7 business days

EU, Canada, Australia & New Zealand

Standard / Free Shipping: 10–18 business days total

Processing: 5–8 business days

Shipping: 5–10 business days

Express Shipping: 8–15 business days total

Processing: 5–8 business days

Shipping: 3–7 business days

Other International Regions

15–28 business days total

Processing: 5–8 business days

Shipping: 10–20 business days


Shipping times may vary depending on the selected shipping method at checkout.

Delivery times may vary depending on carrier conditions, customs processing, and seasonal demand.

Shipping costs: Free shipping is available on standard delivery. Any additional shipping costs (such as express options) are displayed at checkout before payment is completed.

 

Shipping FAQ

  1. How do I track my shipment?

    • You will receive a tracking number once your order has been produced and shipped. Tracking is typically available within 5–8 business days after placing your order.
  2. Why are there limited tracking updates?

    • During international transit, packages may pass through multiple logistics hubs. Tracking updates may be limited until the shipment reaches the destination country.
  3. What if my package is delayed?

    • If your package is delayed beyond the estimated timeframe, please contact our support team and we will assist you with tracking and resolution.
  4. What if my package is lost?

    • If a package is confirmed lost in transit, we will arrange a replacement or provide a resolution in accordance with our Terms of Sale.
  5. Will U.S. customers need to pay tariffs or import duties?

    • No. U.S. customers will not be required to pay additional import duties or tariffs upon delivery.

---

International Shipments

International orders may be subject to import duties and taxes depending on the destination country’s regulations. These charges, if applicable, are determined by local customs authorities.

If you have any questions, please contact us at support@carmatscustoms.com.