Autumn Sale 50% Off + Free Worldwide Shipping

Terms of Sale


In this Terms of Sale, the expressions "we", "our", "us", "Seller" and "Car Mats Customs" are a reference to Spirit Stream ApS.

Please read and understand our store's Terms of Sale before any purchase. We take stringent measures to ensure that the customized car mats delivered to you are in perfect condition. All customized Car Mats Customs products sold are FINAL SALE unless otherwise stated below.

Generel Information
Car Mats Customs is a sub-brand of:

Spirit Stream ApS
Strandvejen 70
2900 Hellerup
Denmark

CVR: 39656930

Customer Support

All orders and all contact are handled by our customer support team, that can be reached anytime at support@carmatscustoms.com

Delivery and Shipment

We ship orders Monday–Friday. We require 5-7 business days processing time to make your custom car mats before we ship.

For customers within the United States, your order normally arrive within 5 - 17 business days after processing time via USPS Priority Mail. We ship other international orders via EMS and local postal services. Average delivery time is 10 - 30 business days depending on your location.

For detailed timetables please visit our shipping information page here: https://www.carmatscustoms.com/pages/shipping-information 

Orders that have not arrived within 90 days or are claimed lost by the carrier, will be resent or issued a full refund. Please contact us at support@carmatscustoms.com with your order number. 

Where are we shipping from

Cars Mats Customs is a EU based company. However, all our products are shipped from our production facility in Shanghai, China.

International Shipments

Please note that international shipments may be subject to import taxes and duties levied by customs authorities in some destination countries. When customs security checks are required, it can cause delays beyond the original delivery timelines. Depending on a country’s import laws, international orders may also be subject to extra taxes upon delivery.  

NOTE: Car Mats Customs and its third-party courier affiliates are NOT responsible for any extra charges incurred during transit.

Recipients of orders will be responsible for all import taxes and customs duties levied by their respective destination countries. All taxes are imposed by government custom authorities; thus, they receive 100% of these charges. Failure to pay the applicable fees will result in further delays in the shipping process – parcel may be held up for up to 90 days. This will, in turn, significantly delay the processing of your return/refund request or disqualify you from Car Mats Customs Refund Policy.

Refund/cancellations           

All custom-made Car Mats Customs products purchased through our site are INELIGIBLE for return or a refund. Once a custom order is placed online, it is designed immediately, and the production process is commenced instantly. After this period, the order CANNOT be cancelled. 

Please note that our mats are custom-made to order to perfectly fit your chosen car specifications on your order form – terms in line with Consumer Contracts Regulation.

Change of Mind Returns

Every car mat we produce is custom-designed to a customer's car spec; therefore, we DO NOT accept returns or perform exchanges if you change your mind about color or style. Before placing an order, it is your sole responsibility to ensure that the color of your preferred car mat suits your aesthetic sense and vehicle specifications. When necessary, you can submit a request for images as well as videos of your preferred car mat(s) via our Contact Us page.

To be ELIGIBLE for a return or claim, your product(s) must meet these requirements:

The product must be in original condition and undamaged in its original packaging to be returned to Car Mats Customs. 

We reserve the right to modify the specifications and designs of our product when required after delivery.

In the case of a claim, the return claims must be agreed between Car Mats Customs and the customer.

Product(s) faced with fitting issues or complications/damages caused in transit, will be ELIGIBLE for free revision to the specifications of the product(s). If a customer wish for a refund instead, we require the mats to be returned to us.

If defects are found in the sale in relation to the contractual obligations, the Seller has, at his own choice, the right to (i) make a replacement or (ii) remedy these defects by making an adjustment, repair or complete or partial replacement. In that case, the Buyer shall be unjustified to cancel the purchase.

The seller is thus also entitled to make a replacement or remedy after the agreed delivery time and regardless of whether such a replacement or remedy may entail costs and / or inconvenience for the buyer, cf. section 49 of the Danish Purchase Act.

If the Seller has not made a replacement or remedy within 45 days after the complaint has occurred, the Buyer must, however, be entitled to cancel the purchase.

NOTE: Customers who may seek to return their customized products will be subject to re-stocking fees of 35% of the original purchase price to cover materials and workmanship costs no matter the reason for return or claim.

Shipping Returns

Please note that due to high shipping rates, we DO NOT offer free returns for all orders. We also do not provide shipping labels for returns. As such, customers will be responsible for paying the postage, duty, tax and packaging costs for returning their product.

Once your product is received, we will inspect it.  If the product is found to be unused and in its original condition, your return will be approved. Then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.            

To initiate a return, please send an email to support@carmatscustoms.com. We'll send you a Shipping Address and Return Code to be included in your shipment. We strongly recommend that you use a secure and trackable shipping service, as Car Mats Customs is NOT responsible for products lost in transit. 

International Custom Duties 

Please note that an international shipment may be subject to import taxes, which are imposed once a shipment gets to a country. Car Mats Customs has no control over these charges, and we will NOT accept any return or refund requests as a result. These additional charges are deemed your responsibility. When not cleared, import duties can cause delays beyond the original delivery timeline.

Please note that we are NOT responsible for any customs delays incurred by your preferred shipping service in delivering your return back to us. As such, we strongly recommend you contact your local customs authorities for more information regarding import taxes.

Car details and shipping address errors:

Please note that customers are solely responsible for inputting their correct car details and shipping address when placing an order.

If a custom-made order has been incorrectly manufactured and shipped, Car Mats Customs will NOT be responsible for bearing the production costs of a new item or redirecting the shipment to the correct address. 

Cancel my order

Every car mat we manufacture is exclusively custom-made to a customer's car specifications. Hence, we only accept cancellation or amendment requests within 24 hours of the order placement. 

NOTE: Cancellations are subject to a transaction processing fee of 15% per order. This fee(s) covers all costs associated with the payment process and re-stocking if any. You must contact our customer service team at (support@carmatscustoms.com) to modify or cancel your pending custom order. 

Once a custom order has been placed, it CANNOT be changed/cancelled if you change your mind about something. Once it has been manufactured and shipped directly, you'll need to wait until you receive the item to talk over refunds and return accommodations with our service team. 

Prices and payment

All prices are in USD. The total price you accept when you place an order, is the amount that will be deducted from your account to us. We are not responsible for any currency conversion fee or other fees that might be charged from your bank/credit card company upon purchase. When you purchase through our website the total amount will deducted from your account the same day.

Our website accepts payments from Visa, Mastercard and PayPal.

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the products (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our products.

Privacy

We understand and respect the users privacy on the internet. We will not forward information about our customers/users to any 3rd party unless it is necessary for a transaction to happen. We will not sell your name, address, email address, credit card or personal data to any 3rd party without your consent. You can read more about our privacy policy here: https://www.carmatscustoms.com/policies/privacy-policy

Warranty

All our products come with a 2 Year Warranty. If you have received a product that is defective upon receipt, please Contact Us, and we will be sure to fix it!

Governing Law

These Terms of Sale and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denmark. 

Changes

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

We reserve the right to make changes to our Terms of Sale at any given moment without the consent from the user/customer.