Jacquelyn H.
I love the car mats and was very grateful when you kindly replaced the driver s side mat due to tear not caused by us. Very good customer service. Thank you
Andrew S.
I will be back to Fla next month to install my new mat. Thanks for taking care of my situation for me Andy
Helston S.
First of all I really loved my custom mats when they were delivered on September 6, 2025. Around late December I noticed a partial tear on the front driver mat turning into a wider tear. Needless to say I had no problem getting a free replacement. No issues with customer support after seeing my defective mat. I had to pay a shipping fee for my replacement and hopefully my replacement mat will give me years of usage before I purchase another one. All in all I appreciate the customer service I received regarding my replacement mat.,
Richard M.
This is the replaced old mat and the new mat. What a difference. So glad custom mats offered a replacement.
Joseph D.
Customer service is excellent I highly recommend your company
James G.
Great customer service who took care of me when I needed it the most. They really do care and will genuinely take your needs into consideration with quick responses. That aside there products fit like a glove. Great quality and just like factory oem.
Edward H.
Found the package on the floor next to package machine
Jason R.
I drive a stick shift so the spot where my left heel is when I shift gears wears out fast. Plus, the area on the mat with the extra padding didn't cover where my heel rests, creating a hole. At the time, I had only had the mats for a year, so I reported it and sent pictures, and the folks at Car Mats redesigned the mat to cover the area with the holes free of charge. I only had to pay shipping costs. It was a good experience, and I'm not worried about the holes coming back. Thanks for hooking me up and taking care of the problem with the least amount of hassle as possible.